I’ve met tons of business owners who think they don’t need social media and swear its a waste of money, but slowly throughout time I’ve realized I’ve been meeting a lot less people who feel that way. Thats because they’ve started to believe, after seeing major brands and competitors using social media, these business owners see that this is probably something they need to be doing too. So in this article ill be discussing social media, why we need it, and what its used for.
Getting seen more
One great use for social media is the sharing part of it. When you create engaging content thats good enough to be shared, that when you get the most out of social media. Imagine a friend eating a dish at your restaurant and texting all of their friends about it, well thats what happens when they take a picture of the food and upload it online; most of their friends see it too. Its a great way of getting your brand across and building awareness.
Staying in front of your customers
Businesses use all kinds of efforts to stay in front of their customers. With social media, all they have to do is like your page. After you’ve gotten your customers to like your page, you can post constant updates and interact with them, its the best way of keeping up with your customers after they’ve left your business.
Providing great customer service
Due to the increasing number of businesses providing great customer service online via social media, many consumers are expecting that same great customer service from every business. Now I’m not going to get started on customer service and how important it is but if you ask me customer service should be a top priority for all.
These are just some of the things social media can do for you. If you haven’t started your social media campaign yet nows the time! Don’t really understand this social media nonsense or don’t have time? Give us a call or send us a message to learn more about what Molex Media can do for you. Find more articles like this one on our blog. Thanks for reading 🙂